For normal maintenance, tenants may submit an on-line maintenance request or email, fax, or call Mark-It Properties. For Emergency Maintenance, tenants may call our 24/7 on call Property Manager. See Maintenance Request and Emergency Maintenance for details.

Mark-It Properties electronically records and tracks each maintenance request to ensure proper handling of each request. Owners are notified of all maintenance requests. For maintenance and repairs over $250, Mark-It Properties will obtain permission from the owner prior to proceeding with the maintenance and repairs.

Except for minor issues easily handled by Mark-It Properites, Mark-It Properties uses hired professionals that we have used before and have a proven track record of reliability and fair pricing. For non-specialized maintaince and repairs, Mark-It Properties uses handyman services to keep costs down. For specialized maintenance and repairs for applicances, electrical, plumbing, and HVAC, Mark-It Properties uses insured and licensed companies to ensure the job is done right.

Mark-It Properties does not charge the owner a maintenance coordination fee and/or an upcharge for maintenance. The owner pays just the cost of the maintenance invoiced by the service provider or for minor issues handled by Mark-It Properties., Mark-It Properties charges $35 for the 1st hour and $25 for each additional hour which is lower than the rates charged by our handyman services.

Property Management companies typically maintain $250 in an on-hand account for minor maintenance and repairs. Mark-It Properties maintains only $125 per rental. And, for owners with multiple rental properties, Mark-It Properties maintains a maximum of $250.

For maintenance and repairs under $125, Mark-It Properties will deduct the costs from the on-hand maintenance account. For maintenance and repairs over $125, but less than one month's rent, Mark-It Properties will deduct the costs from the current and/or next month's rent. For maintenance and repairs over one months rent, owners must pay the cost directly, be billed, or provide the necessary funds prior to the work being done.

Mark-It Properties performs a semi-annual inspection of each rental to verify they are being properly maintained. Mark-It Properties also performs periodic curb-side inspections. If it appears that a rental is not being maintained, Mark-It Properties will schedule a walk-through inspection of the rental to verify its condition.