For
normal maintenance, tenants may submit an on-line
maintenance request or may email, fax, or call Mark-It
Properties. For emergency maintenance, Mark-It Properties
has a dedicated number for our 24/7 on-call Property
Manager. See Maintenance
Request and Emergency
Maintenance for details.
With
the exception of minor issues, Mark-It Properties
does not use in-house staff to perform maintenance
and repairs. All maintenance and repairs are performed
by insured and bonded and/or insured and licensed
services and companies to ensure the work is done
right.
To
keep costs down, Mark-It Properties uses insured
and bonded handy-man services for all non-specialized
maintenance and repairs. For specialized maintenance
and repairs for applicances, electrical, plumbing,
and HVAC, Mark-It Properties uses insured and licensed
companies that we have used in the past and have
a proven track record of reliability and fair pricing.
For maintenance and repairs where Mark-It Property
has to use resouces outside our trusted circle,
we will get more than one estimate depending on
the cost of the work.
Mark-It
Properties electronically records and tracks each
maintenance request to ensure proper handling. Before
closing a maintenance request, tenants are contacted
to verify the work was completed to their satisfaction
and/or is inspected by Mark-It Properties. Mark-It
Properties inspects all maintenance and repairs
that are visually inspectable such as carpet cleaning,
painting, drywall repairs, etc. to make certain
they meet expectations.
North
Carolina Law allows Property Management companies
to maintain funds in an on-hand account for minor
maintenance and repairs. The industry standard in
the Charlotte area is $250 per rental. Mark-It Properties
maintains only $125 per rental. In addition, we
give owners the option to provide us a credit card
with a limit equal to the required amount in lieu
of us keeping the funds on-hand. And, for owners
with multiple rental properties, Mark-It Properties
maintains a maximum of $250.
Owners
are notified of all maintenance and repairs regardless
of costs. Mark-It Properties obtains permission
from owners for any maintenance and repairs over
$125 and/or as agreed upon.
For
maintenance and repairs under $125, Mark-It Properties
will deduct the costs from the on-hand maintenance
account. For maintenance and repairs over $125,
but less than one month's rent, Mark-It Properties
will deduct the costs from the current and/or next
month's rent. For maintenance and repairs over one
months rent, owners must pay the cost directly,
be billed, or provide the necessary funds prior
to the work being done.
Mark-It
Properties performs periodic curb-side inspections
and a mandatory semi-annual walk-through inspection
of each rental to verify they are being properly
maintained. If it appears during a curb-side inspection
that a rental is not being maintained, Mark-It Properties
will schedule a walk-through inspection of the rental
to verify its condition.
Mark-It
Properties sends owners seasonal reminders of annual
maintenance that we will coordinate if desired and
we recommend owners purchase a home warranty.