For normal maintenance, tenants may submit an on-line maintenance request or may email, fax, or call Mark-It Properties. For emergency maintenance, Mark-It Properties has a dedicated number for our 24/7 on-call Property Manager. See Maintenance Request and Emergency Maintenance for details.

With the exception of minor issues, Mark-It Properties does not use in-house staff to perform maintenance and repairs. All maintenance and repairs are performed by insured and bonded and/or insured and licensed services and companies to ensure the work is done right.

To keep costs down, Mark-It Properties uses insured and bonded handy-man services for all non-specialized maintenance and repairs. For specialized maintenance and repairs for applicances, electrical, plumbing, and HVAC, Mark-It Properties uses insured and licensed companies that we have used in the past and have a proven track record of reliability and fair pricing. For maintenance and repairs where Mark-It Property has to use resouces outside our trusted circle, we will get more than one estimate depending on the cost of the work.

Mark-It Properties electronically records and tracks each maintenance request to ensure proper handling. Before closing a maintenance request, tenants are contacted to verify the work was completed to their satisfaction and/or is inspected by Mark-It Properties. Mark-It Properties inspects all maintenance and repairs that are visually inspectable such as carpet cleaning, painting, drywall repairs, etc. to make certain they meet expectations.

North Carolina Law allows Property Management companies to maintain funds in an on-hand account for minor maintenance and repairs. The industry standard in the Charlotte area is $250 per rental. Mark-It Properties maintains only $125 per rental. In addition, we give owners the option to provide us a credit card with a limit equal to the required amount in lieu of us keeping the funds on-hand. And, for owners with multiple rental properties, Mark-It Properties maintains a maximum of $250.

Owners are notified of all maintenance and repairs regardless of costs. Mark-It Properties obtains permission from owners for any maintenance and repairs over $125 and/or as agreed upon.

For maintenance and repairs under $125, Mark-It Properties will deduct the costs from the on-hand maintenance account. For maintenance and repairs over $125, but less than one month's rent, Mark-It Properties will deduct the costs from the current and/or next month's rent. For maintenance and repairs over one months rent, owners must pay the cost directly, be billed, or provide the necessary funds prior to the work being done.

Mark-It Properties performs periodic curb-side inspections and a mandatory semi-annual walk-through inspection of each rental to verify they are being properly maintained. If it appears during a curb-side inspection that a rental is not being maintained, Mark-It Properties will schedule a walk-through inspection of the rental to verify its condition.

Mark-It Properties sends owners seasonal reminders of annual maintenance that we will coordinate if desired and we recommend owners purchase a home warranty.