Professional Property Management
                           
 Mark-It  Properties
                              
     
 
Quality Services at Affordable Prices
 
                                
                
                                                               
     
 
EMERGENCY MAINTENANCE
 
 
     
        
 
FOR EMERGENCY MAINTENANCE CALL 704-658-8221
 
     
 

For Emergency Maintenance call the above number. If you call and do not reach the on-call Property Manager, please leave the following information and the on-call Property Manager will call you within 30 minutes.

  • Name
  • Address
  • Telephone Number where you can be reached
  • Brief description of the emergency maintenance

Emergency Maintenance is for an event that has caused and/or is causing major damage to the Property and/or requires immediate attention otherwise major damage will occur to the Property and/or poses an immediate safety risk to the tenant. Below are examples of events and conditions that are considered an Emergency Maintenance and suggested actions to follow:

  • Fire inside the house
    • Ensure everyone is safe
    • Call 911 to report the fire
    • Then call Mark-It Properties

  • Gas Leak
    • Evacuate everyone from the house
    • Call the gas company
    • Then call Mark-It Properties

  • Major Water Leak
    • Shutoff the main water value to the house and/or any localized shutoff valve
    • Then call Mark-It Properties
    • Do not call the plumber unless you are unable to shutoff the water and the water leak is causing damage to the house

  • Natural Disaster that caused damage to the house
    • Call 911 if you need help
    • Then call Mark-It Properties

  • No Heat and the temperature in the house is below 50 degrees
    • Call Mark-It Properties

For normal maintenance you should submit a Maintenance Request. Below are examples of events and conditions that are not considered Emergency Maintenance and should be reported as normal maintenance:

  • A dripping faucet or stopped-up drain
  • A running toliet or stopped-up toliet (unless there is only one toliet in the house)
  • A tree falling in the yard due to a storm
  • A power outage attributed to a local power outage
  • An appliance is not working
  • The air conditioning unit is not working
  • The garage door opener is not working
  • A window is cracked or broke